“SHOCKING FACT: The average Oracle/SAP customer pays around 22 per cent of their initial licensing price in maintenance fees annually, and 90 per cent of this fee is profit for Oracle/SAP…. That is why both Oracle and SAP are nervous about something called third-party support, a business model that replaces their official vendor support for only half the price – effectively cutting away the most profitable and stable revenue generator for both Oracle and SAP.”
This article found within “IT Pro Portal” (www.itproportal.com) highlights the benefits of using third-party support and why it is an alternative that large, formidable vendors are trying desperately to eliminate.
Check out how they are doing this and why you should still consider third-party support here in the full article.